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Real experiences
Lakeside sauna without a building permit – the easiest project ever
Heinola
The Jämsänens' easiest construction project was last spring. A sauna cabin appeared on the shore plot completely ready – even painted. And no building permit was needed for its use.
Kirsi Alm-Siira's experiences at Ehta Sauna Cabin
Mäntyharju
I like customer service that offers various options without any pushy sales tactics. We received information about the cost of different things, where good places to save were, and where it was worth investing. It felt like there was always a clear...
Naantali
Åke and Kaisa Nyblom are laughing happily in front of their new sauna cabin....
Mäntyharju
Ehta delivered a 20-square-meter sauna cabin to Marketta Tiira and Ari Nyman...
Tapani Kalkela acquired a small sauna cabin (Pihasauna 16) from Ehta for his own yard...
Isn't the traditional order that first sauna and...
Aanekoski
When the Erkkilä's were looking for a suitable sauna, they noticed that in many otherwise...
Mänttä-Vilppula
The anticipated Monday, June 21, 2021, was an unreal euphoric day that I lived more...
Hossa
Admire nature photographer Hannu Huttu's amazing photos of his backyard sauna project and the Northern Lights. Hannu's...
Gustav
The iso landscape window crowned our sauna. The view is incredible, because from the window...
Genuine reviews
The feedback and ratings below are based on a survey sent to all Etha customers. We have received 164 responses so far.
Overall rating
4.7/5
Customer service
4.8/5
Steam
4.9/5
The changes were accommodated flexibly, and the order went smoothly overall. For example, an error in the permit drawings was quickly corrected.
After the building was completed in mid-winter, we received pictures before delivery upon request, as delivery awaited the completion of the foundations. The delivery was okay; a few dents were also repaired relatively soon.
The biggest problem was building the deck ourselves, which had not been taken into account during the sauna's construction, even though it was marked on the permit drawings.
The sauna has good steam. The replacement air coming through the floor gaps is sufficient, but perhaps an additional supply air vent in the wall would help during the ignition phase. It is, of course, easy to add a simple one.
AriH
Overall rating
Customer service
Steam
Everything went as agreed and the quality met expectations! Delivery arrived at the agreed time. The drawings were perfect.
Catherine
Overall rating
Customer service
Steam
Everything went great! One window and its flashing were missing from the delivery, but they were delivered quickly and well-packaged once the issue was brought up.
We built the sauna cabin ourselves, and the job was pleasant and easy. The instructions were good, and there was plenty of material.
I recommend!
Levi
Overall rating
Customer service
Steam
The sales service was very knowledgeable. The delivery time and the delivery went well. The sauna experience is truly excellent!
Aki Punkalaidun
Overall rating
Customer service
Steam
Smooth process and functional practices. I recommend 😊
Jaana
Overall rating
Customer service
The terrace was too small, so I extended the terrace eaves by 60 cm and removed the front railing and widened the terrace by 129 cm. Very high-quality product. Thank you
Victory L
Overall rating
Customer service
Steam
Pure NPS
92
164 replier from 1.3.2021.
We regularly measure our customer satisfaction using the NPS (Net Promoter Score) index. We send a survey to all of our customers.
As of March 1, 2021, 164 customers have participated in the survey.
Ehtan's NPS score is high 92.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely customers are to recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, for now, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Really good
70–100 Excellent
