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Real experiences
Lakeside sauna without a building permit – the easiest project ever
Heinola
The Jämsänens' easiest construction project was last spring. A sauna cabin appeared on the waterfront plot completely finished – even painted. And no building permit was needed to put it into use.
Kirsi Alm-Siira's experiences at Ehta Saunamökki
Mäntyharju
I like customer service where various options are offered without any pushy selling. We received information about what costs what, where there are good places to save money and where it's worth investing. It felt like all the time there was a clear...
Naantali
Åke and Kaisa Nyblom are standing in front of their new sauna cabin, laughing and looking happy....
Mäntyharju
Ehta supplied Marketta Tiira and Ari Nyman with a 20 square metre sauna cabin...
Tapani Kalkela purchased a small sauna cabin (Pihasauna 16) for his own garden from Ehta...
Isn't the traditional order that first sauna and...
Äänekoski
When the Erkkilä family looked for a suitable sauna, they noticed that in many otherwise...
Mänttä-Vilppula
The anticipated Monday, 21st June 2021, was an unreal, euphoric day, which I experienced more...
Hosanna
Admire nature photographer Hannu Huttu's stunning photos of his backyard sauna project and the Northern Lights. Hannu's...
Gustav
The large picture window crowned our sauna. The view is incredible, because from the window...
Genuine reviews
The feedback and ratings below are based on a survey sent to all Etha customers. We have received 164 responses so far.
Overall rating
4.7/5
Customer service
4.8/5
Steam
4.9/5
Good sauna, a few small things that needed tidying up after the move.
Badger
Overall rating
Customer service
Steam
I received the help I needed with completing the building permit. Delivery on time and complete.
Jorma H.
Overall rating
Customer service
Steam
The sauna building as a whole is truly wonderful, and the sauna itself has the gentlest and best steam of the world. The living area has a good atmosphere. All the materials are of really high quality and carefully made.Otherwise, I would have given five stars, but the sauna window cracked during transport and it still hasn't been repaired. The sauna door has apparently warped due to temperature fluctuations, to the extent that it doesn't stay shut even after adjusting the lock and hinges. Similarly, the trim above the window has warped for the same reason.
Eija and Petri
Overall rating
Customer service
Steam
We are very pleased to have a sauna on the beach where we can enjoy a good steam and simultaneously take in the views through the large windows.
Lakeside sauna
Overall rating
Customer service
Steam
The best purchase for the garden! Our small 6m² sauna is just right for our old detached house's garden. We've been able to use it for a year and have nothing but good things to say. The quality is amazing, the steam is really good, I love the high-quality and wide benches, which aren't made of flimsy material. The sauna has stayed firmly in place, and the logs are flawless. During delivery, we noticed a small ”whoops” when the drain was on the other side of the sauna compared to how it was supposed to be in the pictures. This was fixed with an easy extension pipe, and it hasn't affected its use. However, we've been so satisfied with the sauna as a whole that such a small mistake hasn't had any impact.
Maria
Overall rating
Customer service
Steam
The sauna was ready with everything, right down to the thermometer and keyring. The transport and installation went professionally. The driver was friendly and pleasant, as if we already knew him. The sauna looks even better in person than in the pictures, it heats up easily and the steam is soft. It's been used a lot.
The best place in our garden. Highly recommended!
Kirsi
Overall rating
Customer service
Steam
Genuine NPS
92
164 to a respondent from 1.3.2021.
We regularly measure our customer satisfaction using the NPS (Net Promoter Score) recommendation index. We send a survey to all our customers.
Since 1 March 2021, 164 customers have participated in the survey.
Ehtan's NPS score is high 92.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
