Ehta experiences

Excellent design service based on our own wishes.

On the plus side: high-quality materials, good instructions, the scope of delivery, and when problems came up we quickly got good advice over the phone. On the minus side: black marks on the logs, and the door handles were missing from the delivery. the handing of the gable window on one side should have been a mirror image of the other so that it would open after the fireplace was installed.

The cabin itself turned out well, but things related to the delivery (ensuring access to the plot, a more precise delivery schedule, etc.) had to be pushed for by oneself, as the person handling things wasn't terribly proactive.

Good customer service, good value for money, the schedules held and, best of all – we got a gorgeous sauna.

The whole process worked well; we always got answers to our questions. The changes we wanted were received positively and we got better, more workable suggestions from the professionals. At no point, from the first negotiations to the end result, has there been anything to complain about. All the agreed changes were made. The delivery went ahead on the agreed day and we got a brand-new cabin on our plot. Even after the delivery, we've had answers to some tricky questions. We're happy with our cabin.

My rating of 7 is based on the entire process from ordering to delivery. 1) Ordering and design: this went very well; based on two floor plans, a design was created that suited my garden, which wasn’t available among the so-called ‘standard models’. The design process was quick. Thank you, Jonna Humalajoki 2) Delivery and positioning of the cabin: It would be good to have precise specifications/dimensions ready regarding the width of the access route required to get the cabin into position. I had to seek help from a local haulage company because it was suspected that the haulage firm chosen by Ehta would not be able to deliver it. A professional on site confirmed that the transport company booked by Ehta should indeed be able to get the cottage through. In my opinion, this was handled incorrectly. In other words, just provide the measurements so we can work out which opening to use for delivery. There was too much fiddling about over the details, but in the end the cottage fitted perfectly into place. 3) Foundations: I had the foundation work carried out by a local contractor. The building plans were missing the drain pipe locations, which I then requested separately, and the drain pipe drawings I received were mirror images, but fortunately this was spotted. 4) Delivery: The foundation work was carried out according to the instructions; the only unclear point was whether a felt pad should be placed on top of the pillar or not, as this wasn’t mentioned anywhere, and I assumed that the transport company would probably put the felt sheets in place before the cabin was installed, as the competitor Salvos sauna does. Well, they didn’t, and now they haven’t been fitted. This still bothers me a bit, as there’s now no moisture barrier between the beam and the frame. Fitting the pieces would have taken two minutes, but doing it afterwards is a real faff. Not good. There really ought to be clear instructions for this, or else the factory could staple the strips into place at the base, or ensure that they have been fitted. I’d have had some felt myself, but I’d have to start cutting it out once the cabin was already up. 5) The cabin: the cabin is absolutely stunning; I have no complaints about the quality whatsoever. I stained the interior surfaces of the cabin myself, which also gave me the chance to inspect it up close. The diagrams for the window opening mechanism were missing, and I had to ring to ask how to open the windows fully – that is, to release the locking mechanism – so perhaps this could be included in the delivery. The sauna’s outer door has been a bit of a problem; it won’t quite close properly. I’ve already sanded the edges a few times so that the door would close smoothly, but it feels as though it just keeps swelling more and more. I’ll have to sand it down a third time. In other words, the clearance has been made too tight, and no allowance was made for possible The sauna has been in constant use since the summer; otherwise, it has worked well. One final point: when you advertise the trade fairs you’re attending, it would, of course, have been nice to receive free tickets for sauna customers, for example for the Habitare fair