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Real experiences
Lakeside sauna without a building permit – the easiest project ever
Heinola
The Jämsänens' easiest construction project was last spring. A sauna cabin appeared on the waterfront plot completely finished – even painted. And no building permit was needed to put it into use.
Kirsi Alm-Siira's experiences at Ehta Saunamökki
Mäntyharju
I like customer service where various options are offered without any pushy selling. We received information about what costs what, where there are good places to save money and where it's worth investing. It felt like all the time there was a clear...
Naantali
Åke and Kaisa Nyblom are standing in front of their new sauna cabin, laughing and looking happy....
Mäntyharju
Ehta supplied Marketta Tiira and Ari Nyman with a 20 square metre sauna cabin...
Tapani Kalkela purchased a small sauna cabin (Pihasauna 16) for his own garden from Ehta...
Isn't the traditional order that first sauna and...
Äänekoski
When the Erkkilä family looked for a suitable sauna, they noticed that in many otherwise...
Mänttä-Vilppula
The anticipated Monday, 21st June 2021, was an unreal, euphoric day, which I experienced more...
Hosanna
Admire nature photographer Hannu Huttu's stunning photos of his backyard sauna project and the Northern Lights. Hannu's...
Gustav
The large picture window crowned our sauna. The view is incredible, because from the window...
Genuine reviews
The feedback and ratings below are based on a survey sent to all Etha customers. We have received 164 responses so far.
Overall rating
4.7/5
Customer service
4.8/5
Steam
4.9/5
Putting the sauna together was hard work, but the result is definitely worth the effort.
Jorma
Overall rating
Customer service
Steam
Everything happened as agreed
The sauna arrived ahead of schedule.The transport was professional and comfortable.
The sauna was delivered on the same evening. The only minus was a very small sauna missing one electrical hole.
Pete
Overall rating
Customer service
Steam
A good-sized sauna, nice steam. The extra door straight out of the sauna is a good solution. I recommend!
Heli
Overall rating
Customer service
Steam
We ordered a new sauna but it was made into a guest house instead. The old sauna, used 550 times over 5 years, we are happy with both.
Rönneberga
Overall rating
Customer service
Steam
From the very first contact with EHTA, and Hannu specifically, everything went really well.
- The schedule was kept.
- We were listened to and changes were made as requested.
- The products were of high quality.
- The sauna was very stylish.
- The steam (löyly) was very good.
– Even after the delivery of the products, we received good advice and tips.
– We never felt like the sauna was being ”aggressively sold” to us.
– The final price was negotiable.
Jukka and Nina
Overall rating
Customer service
Steam
The building is of high quality, and everything went according to plan and schedule.
Marja
Overall rating
Customer service
Genuine NPS
92
164 to a respondent from 1.3.2021.
We regularly measure our customer satisfaction using the NPS (Net Promoter Score) recommendation index. We send a survey to all our customers.
Since 1 March 2021, 164 customers have participated in the survey.
Ehtan's NPS score is high 92.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
