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Ehta experiences
A shore sauna without a building permit – the easiest project ever
Kirsi Alm-Siira's experiences of her Ehta sauna cabin
Genuine reviews
What customers say about Ehta
We send a customer satisfaction survey to every customer after their building is delivered, and we publish the responses without filtering. There have been 242 responses so far. The overall rating is 4.7/5 and the Net Promoter Score (NPS) is 86.
The survey has been running continuously since March 2026. Since then, 26 responses have come in, the most recent dated 9.9.2026.
- 5 ★171
- 4 ★68
- 3 ★2
- 2 ★0
- 1 ★1
What we're praised for most often
- Delivery as agreed. The building arrives on the agreed day, sometimes even ahead of schedule, and many take their first sauna the very evening it's delivered.
- Changes to the standard model. The positions of windows and doors, the width of the sauna benches, an extra log course or converting the sauna into a guest house are all possible, and the designer often suggests a better solution.
- Service. Questions are answered quickly, and the sales approach doesn't feel pushy.
- The löyly. The löyly is the most common thing praised in written reviews: about a third mention it. Recurring words are ”oxygen-rich”, ”moist” and ”soft”, and many praise the flow of replacement air from the floor edges.
- Quality and price. Sturdy logs, wide sauna benches and open pricing: prices are on show, and you don't have to guess the total price.
What we get criticised for
- Small shortcomings in the delivery. For example, missing parts, spots dented in transit or slips in the finishing. According to customers, these are usually put right quickly, but in individual cases the repair has taken a long time or the compensation has been small.
- Transport arrangements. The exact delivery day has sometimes only become clear a few days beforehand, and the width of the access route to the plot should have been confirmed earlier.
- Choosing the size. A few customers would now buy a model one size larger.
Based on the feedback, we have, among other things, clarified our guidance on the access route.
All experiences
Questions about customer experiences
What are people's experiences of Ehta?
242 customers have responded to the customer satisfaction survey, the overall rating is 4.7/5 and the NPS is 86. The most praised aspects are the löyly, deliveries carried out as agreed and the option to modify the standard model.
Does an Ehta building arrive on the agreed day?
Keeping to the delivery schedule is the second most common praise in the reviews. The exact time of transport is confirmed a few days beforehand, and it's worth confirming the plot's access route already at the ordering stage.
Can an Ehta model be modified?
Yes. Customers have changed, among other things, the positions of windows and doors, the width of the sauna benches and the height of the building, as well as turning the sauna into a guest house.
What if there's something wrong with the delivery?
Missing parts and transport damage are repaired under warranty. According to the reviews, most cases are dealt with quickly.
Ehta in brief
- Company
- Ehta Group Oy, Business ID 3189520-6
- Operations
- Log construction in Perho since 2000. The current company was founded in 2021.
- Factory
- Kaisantie 6, 69950 Perho
- Staff
- About 20 people
- Delivered
- Over 1,600 log buildings
- Exhibitions
- Perho (factory) and Espoo (Marketanpuisto)
- Customer satisfaction
- 4.7/5 and NPS 86, 242 responses (reviews)
- Delivery area
- The whole of Finland. Since 2018 delivered to 200 municipalities in every region of mainland Finland (map)
- Your contact details
- 050 546 3755, parhaitahetkia@ehta.fi
Ehta NPS
86
242 respondents since 1.3.2021.
We measure our customer satisfaction regularly using the Net Promoter Score (NPS). We send a survey to all our customers.
242 customers have taken part in the survey since 1.3.2021.
Ehta's NPS score is high 86.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
