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Real experiences
Lakeside sauna without a building permit – the easiest project ever
Heinola
The Jämsänens' easiest construction project was last spring. A sauna cabin appeared on the waterfront plot completely finished – even painted. And no building permit was needed to put it into use.
Kirsi Alm-Siira's experiences at Ehta Saunamökki
Mäntyharju
I like customer service where various options are offered without any pushy selling. We received information about what costs what, where there are good places to save money and where it's worth investing. It felt like all the time there was a clear...
Naantali
Åke and Kaisa Nyblom are standing in front of their new sauna cabin, laughing and looking happy....
Mäntyharju
Ehta supplied Marketta Tiira and Ari Nyman with a 20 square metre sauna cabin...
Tapani Kalkela purchased a small sauna cabin (Pihasauna 16) for his own garden from Ehta...
Isn't the traditional order that first sauna and...
Äänekoski
When the Erkkilä family looked for a suitable sauna, they noticed that in many otherwise...
Mänttä-Vilppula
The anticipated Monday, 21st June 2021, was an unreal, euphoric day, which I experienced more...
Hosanna
Admire nature photographer Hannu Huttu's stunning photos of his backyard sauna project and the Northern Lights. Hannu's...
Gustav
The large picture window crowned our sauna. The view is incredible, because from the window...
Genuine reviews
The feedback and ratings below are based on a survey sent to all Etha customers. We have received 164 responses so far.
Overall rating
4.7/5
Customer service
4.8/5
Steam
4.9/5
Really friendly and helpful service from start to finish. The sauna heats up quickly and the steam is excellent. The adjacent fireplace room has been an atmospheric and pleasant place to stay for guests. All in all, a brilliant and easy solution for a garden sauna!
Helena
Overall rating
Customer service
Steam
Ehta Saunamökki 20 is good 👍
The good löyly (steam) and guest room have been well used and everything works 🙏
Thank you for the good product…☀️
A terrace has been built around it and the cabin is the most popular spot in the environment 😄
Jari
Overall rating
Customer service
Steam
It suits me perfectly, and the cottage is well-built
Stones
Overall rating
Customer service
Our project was in the archipelago, so the building was delivered in bulk and assembled on site on pile foundations. Everything went as agreed and we've enjoyed a few summers of baking.
Mikko M
Overall rating
Customer service
Steam
A smooth and pleasant process. A minor warranty issue was also handled effortlessly.
AaVee
Overall rating
Customer service
Steam
Something small, e.g. I sanded the benches a bit, they were a little splintery, note only a little. The logs came in large numbers but they were dealt with when I treated the surfaces. The sauna walls had a crack in one log, luckily so high up it wouldn't hit your back. The log itself was only half a metre, so was it even worth putting in... But all in all, I'm satisfied with my purchase.👍
Hemu
Overall rating
Customer service
Steam
Genuine NPS
92
164 to a respondent from 1.3.2021.
We regularly measure our customer satisfaction using the NPS (Net Promoter Score) recommendation index. We send a survey to all our customers.
Since 1 March 2021, 164 customers have participated in the survey.
Ehtan's NPS score is high 92.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
