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Real experiences
Lakeside sauna without a building permit – the easiest project ever
Heinola
The Jämsänens' easiest construction project was last spring. A sauna cabin appeared on the waterfront plot completely finished – even painted. And no building permit was needed to put it into use.
Kirsi Alm-Siira's experiences at Ehta Saunamökki
Mäntyharju
I like customer service where various options are offered without any pushy selling. We received information about what costs what, where there are good places to save money and where it's worth investing. It felt like all the time there was a clear...
Naantali
Åke and Kaisa Nyblom are standing in front of their new sauna cabin, laughing and looking happy....
Mäntyharju
Ehta supplied Marketta Tiira and Ari Nyman with a 20 square metre sauna cabin...
Tapani Kalkela purchased a small sauna cabin (Pihasauna 16) for his own garden from Ehta...
Isn't the traditional order that first sauna and...
Äänekoski
When the Erkkilä family looked for a suitable sauna, they noticed that in many otherwise...
Mänttä-Vilppula
The anticipated Monday, 21st June 2021, was an unreal, euphoric day, which I experienced more...
Hosanna
Admire nature photographer Hannu Huttu's stunning photos of his backyard sauna project and the Northern Lights. Hannu's...
Gustav
The large picture window crowned our sauna. The view is incredible, because from the window...
Genuine reviews
The feedback and ratings below are based on a survey sent to all Etha customers. We have received 164 responses so far.
Overall rating
4.7/5
Customer service
4.8/5
Steam
4.9/5
The changes were accommodated flexibly and the order went smoothly overall, for example, an error in the permit drawings was quickly rectified.
After the building was completed in mid-winter, we received photos before delivery upon request, which was awaiting the completion of the foundations. The delivery was okay, a few dents were also repaired relatively quickly.
The biggest problem was the construction of the terrace itself, which had not been taken into account during the sauna manufacturing even though it was marked in the permit drawings.
The sauna has good heat, the replacement air coming through the gaps in the floor is sufficient, but perhaps an additional supply air vent in the wall would help during the ignition phase. It is of course easy to add such a thing.
Arih
Overall rating
Customer service
Steam
Everything went as agreed and the quality met expectations! Delivery arrived at the agreed time. The drawings were perfect.
Katri
Overall rating
Customer service
Steam
Everything went great! One window and its flashing were missing from the delivery, but they were delivered quickly and well-packaged once the issue was raised.
We built the sauna cabin ourselves, and the job was enjoyable and easy. The instructions were good, and there was plenty of material.
I recommend!
Leevi
Overall rating
Customer service
Steam
The sales service was very knowledgeable. The delivery time and delivery went well. The sauna sessions are truly excellent!
Aki Punkalaidun
Overall rating
Customer service
Steam
A smooth process and functional practices. I recommend it 😊
Jaana
Overall rating
Customer service
The terrace was too small, so I extended the terrace eaves by 60 cm and removed the front railing and extended the terrace by 129 cm. A very high-quality product. Thank you.
Victory L
Overall rating
Customer service
Steam
Genuine NPS
92
164 to a respondent from 1.3.2021.
We regularly measure our customer satisfaction using the NPS (Net Promoter Score) recommendation index. We send a survey to all our customers.
Since 1 March 2021, 164 customers have participated in the survey.
Ehtan's NPS score is high 92.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
