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Ehta experiences
A shore sauna without a building permit – the easiest project ever
Kirsi Alm-Siira's experiences of her Ehta sauna cabin
Genuine reviews
What customers say about Ehta
Lähetämme asiakastyytyväisyyskyselyn jokaiselle asiakkaalle rakennuksen toimituksen jälkeen, ja julkaisemme vastaukset valikoimatta. Vastauksia on tähän mennessä 248. Yleisarvosana on 4.7/5 ja suositteluindeksi (NPS) 86.
Kysely on ollut jatkuvasti käytössä maaliskuusta 2026. Sen jälkeen vastauksia on tullut 32, ja uusin on päivätty 22.10.2026.
- 5 ★172
- 4 ★73
- 3 ★2
- 2 ★0
- 1 ★1
What we're praised for most often
- Delivery as agreed. The building arrives on the agreed day, sometimes even ahead of schedule, and many take their first sauna the very evening it's delivered.
- Changes to the standard model. The positions of windows and doors, the width of the sauna benches, an extra log course or converting the sauna into a guest house are all possible, and the designer often suggests a better solution.
- Service. Questions are answered quickly, and the sales approach doesn't feel pushy.
- The löyly. The löyly is the most common thing praised in written reviews: about a third mention it. Recurring words are ”oxygen-rich”, ”moist” and ”soft”, and many praise the flow of replacement air from the floor edges.
- Quality and price. Sturdy logs, wide sauna benches and open pricing: prices are on show, and you don't have to guess the total price.
What we get criticised for
- Small shortcomings in the delivery. For example, missing parts, spots dented in transit or slips in the finishing. According to customers, these are usually put right quickly, but in individual cases the repair has taken a long time or the compensation has been small.
- Transport arrangements. The exact delivery day has sometimes only become clear a few days beforehand, and the width of the access route to the plot should have been confirmed earlier.
- Choosing the size. A few customers would now buy a model one size larger.
Based on the feedback, we have, among other things, clarified our guidance on the access route.
All experiences
Questions about customer experiences
What are people's experiences of Ehta?
Asiakastyytyväisyyskyselyyn on vastannut 248 asiakasta, yleisarvosana on 4.7/5 ja NPS 86. Eniten kiitetään löylyjä, sovitusti toteutunutta toimitusta ja mahdollisuutta muokata vakiomallia.
Does an Ehta building arrive on the agreed day?
Keeping to the delivery schedule is the second most common praise in the reviews. The exact time of transport is confirmed a few days beforehand, and it's worth confirming the plot's access route already at the ordering stage.
Can an Ehta model be modified?
Yes. Customers have changed, among other things, the positions of windows and doors, the width of the sauna benches and the height of the building, as well as turning the sauna into a guest house.
What if there's something wrong with the delivery?
Missing parts and transport damage are repaired under warranty. According to the reviews, most cases are dealt with quickly.
Ehta in brief
- Company
- Ehta Group Oy, Business ID 3189520-6
- Operations
- Log construction in Perho since 2000. The current company was founded in 2021.
- Factory
- Kaisantie 6, 69950 Perho
- Staff
- About 20 people
- Delivered
- Over 1,600 log buildings
- Exhibitions
- Perho (factory) and Espoo (Marketanpuisto)
- Customer satisfaction
- 4.7/5 ja NPS 86, 248 vastausta (reviews)
- Delivery area
- The whole of Finland. Since 2018 delivered to 200 municipalities in every region of mainland Finland (map)
- Your contact details
- 050 546 3755, parhaitahetkia@ehta.fi
Ehta NPS
86
248 respondents since 1.3.2021.
We measure our customer satisfaction regularly using the Net Promoter Score (NPS). We send a survey to all our customers.
Kyselyyn on osallistunut 1.3.2021 jälkeen 248 asiakasta.
Ehta's NPS score is high 86.
NPS, or Net Promoter Score, refers to the recommendation index, meaning how likely it is that customers would recommend a company, product, or service to their friends or colleagues. NPS is considered an effective and, to date, the simplest customer satisfaction metric.
The recommendation index can range from -100 to 100. Generally, the number can be assessed as follows:
-100–0: Room for improvement
0–30: Good
30–70 Very good
70–100 Excellent
